The general business terms are valid for all rights and obligations which relate to the business relations between Swiss Galoppers Europe BV (hereafter referred to as SG) and the customer. By placing an order, the customer accepts the current version of the general business terms as an integral part of the contract. Any agreements, additions and subsidiary arrangements that deviate from the general business terms and from the shop are only valid if confirmed by SG in written form.
All images and information published on the website or elsewhere serve exclusively as explanatory elements. The information in the SG online shop is binding when it comes to placing an order. This does not include published delivery dates, since supply bottlenecks may be caused by third parties which SG cannot be held responsible for. For questions, inquires and/or reclamations please contact our customer service Mondays - Fridays between 08:00am - 12:00pm and 13:00pm - 17:00pm via phone: +41 52 76 34343.
Completion of a contract
If the order was successfully placed in the SG online shop or send as an email, the customer receives an order confirmation. The order is deemed to be complete once SG has received the payment. The delivery times can be found in the online shop and are adjusted in the case of changes. In the case of a delayed delivery, SG grants the customer an additional delivery period of at least 14 days. Once this period has elapsed, the customer is free to withdraw from the contract. Indemnity claims against SG are excluded in every case.
Shipping costs are not included in displayed prices. The customer is encouraged to check the delivered products immediately and report any possible deviations from the order confirmation to SG in writing (letter, email) within three days (first day = delivery day), otherwise the delivery is deemed to have been in order. Delays or losses should be reported to SG immediately via telephone or email.
Payment of the ordered products is made in advance when the order is placed in the online shop. Credit cards, Paypal and bank transfers can all be used for payment. In the event of advance payment, shipping is delayed because the order is only deemed complete once payment has been received.
Right of cancellation
The buyer has the right to cancel their order within 14 days from the order date (order date = first day). If shipment has already been made within this time period (five days), the customer is responsible for the return. The amount paid will be refunded once the complete and undamaged goods have arrived back at SG in their original packaging.
Refusal of acceptance
If the customer refuses acceptance, SG is not obliged to refund the purchase price.
Return and exchange
In principle, there is no automatic right to make returns or exchanges.
An exchange may be possible following an incorrect order (customer providing incorrect measurements) if this is discussed with customer service at SG. It is only possible to exchange hoof boots that have not been used, still have their original closure and fetlock straps and heel protectors/gaiters and are in the original packaging. The customer bears the costs for postage and packaging.
Limitation of liability
In the case of any untimely damage within the first three months (from the delivery date), the liability amount is limited to the purchase price mentioned in the order confirmation.